Frequently Asked Questions

Deep dives into our privacy model, AI processing architecture, and data retention policies.

Do you keep the inspection videos forever?

How long your inspection videos are stored depends on your plan. Independent and Starter customers retain video for one full tenancy cycle. Professional customers retain across two cycles. Enterprise can customize. Your signed PDF report is always stored permanently regardless of plan.

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How does the AI detect duplicate damage?

Stop guessing if a scratch was there before. Our Semantic Memory AI uses visual geometry and historical logs to instantly identify pre-existing damage across tenancy cycles.

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Can tenants hear my private voice notes?

Maintain a professional boundary with intelligent audio filtering. ConditionIt's AI separates your internal site narration from the professional tenant-facing report.

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What happens if I lose cell service during an inspection?

Never lose a second of work. ConditionIt's offline-first architecture is built for the reality of concrete basements and remote rural property inspections.

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Can I install ConditionIt as an app on my phone or desktop?

Yes — ConditionIt is a Progressive Web App (PWA). You can add it directly to your home screen or taskbar in seconds, no App Store required. It opens in its own window, works offline, and feels exactly like a native app.

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Still need help?

Our enterprise support team is available 24/7 to assist with bespoke integrations and pricing.

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